Help & support
Docs & FAQ available 24/7/365 — everything about how VettedTails works. Need a person? Head to the Support Center or email hello@vettedtails.com — a human will reply as soon as available.
For pet owners
Why does my fee drop?
Your platform fee is per sitter relationship, and it drops a step every time you rebook that sitter, as your completed spend together adds up: 18% → 15% → 10% → 6%. Rebooking the same sitter costs you less every time.
What protection do I get?
Pay on VettedTails and we stand behind the booking. You are not charged until your sitter accepts, your payment is then held until the sit completes, a paid booking cancelled by either side is refunded in full automatically, and every quote is itemized so you always see where every cent goes. If something goes wrong, tell us and we'll do our best to make it right — for you, your pet, and your sitter. Report a general issue within 48 hours of completion, or start a Guarantee claim within 7 days of the booking's end. Subject to our Guarantee terms — the full terms, tiers and limits are on our Guarantee page.
How do payments work?
You pay when your sitter accepts, through Stripe — by card, or by bank when your sitting starts more than 5 days out and you have a card on file. Bank transfers can bounce days after they seem to go through, so we only offer them when there's time to sort that out before the sit. Same price either way. Your sitter is paid out after the booking completes — money never changes hands off-platform.
For sitters
How much do sitters keep?
New clients start at 82%, and your keep grows as they rebook you — up to 94%. On Rover you keep roughly 80%, and your clients pay Rover an ~11% booking fee on top (Rover fees as published, July 2026).
When do I get paid?
Payouts go through Stripe after each booking completes. You connect your payout account once, during onboarding.
What does it cost to join?
Nothing. No signup fee, no subscription — the platform fee comes out of each booking, and it shrinks as clients rebook you.
How do I set my rates?
From the Services & rates tab of your dashboard at vettedtails.com/dashboard/profile — edit any listing's rate inline. You can also set a per-extra-pet fee, added for each pet beyond the first on a booking.
How do I control my availability?
From the Calendar tab of your dashboard. Block one-off date spans, annual holidays (a Core holidays preset adds Christmas, Thanksgiving, and New Year's in one tap), or weekly windows — and the Available for bookings toggle pauses new requests entirely. Requests for blocked dates are refused automatically, so you never have to decline them. In the app, open your Calendar tab, or Profile → Calendar & availability.
How do I get verified?
The Verification tab of your dashboard shows your Ready to care checklist. If another platform or employer ran a background check on you in the last 12 months, upload the report there — a person reviews every document, and the checklist shows where your submission stands.
I have a referral code — how do I use it?
Invite links land on vettedtails.com/join — sign up there and the code applies on its own. You can also enter it under “Have a referral code?” on your dashboard, on the web or in the app. A code works within 14 days of creating your account, one code per account — and your own code won't work on yourself.
How it works, step by step
Find a sitter
Search by location and service — results are ordered by distance, with photos, ratings, and starting prices. On the sitter's profile you'll see reviews and your personal rate with them, which drops every time you rebook.
Request a booking
Pick your pets and a time, then review a fully itemized quote: the base price, the platform fee at your current rate, exactly what your sitter receives, and what you pay. Never a lump sum.
Track and message
Every booking has a live timeline from requested to completed, and a message thread with your sitter right on the page.
Pay securely
When your sitter accepts, pay to confirm — nothing is charged before that, and your payment is then held until the sit completes. The full fee breakdown stays visible, and the timeline flips to Paid on its own.
After the visit
For 48 hours after a booking completes, you can report a problem with it — the booking page shows you while that window is open. You can also leave a review that appears on the sitter's public profile.
For sitters
Manage your profile, services and rates, calendar and availability, verification, and payouts from the dashboard — and watch your keep grow per client as they rebook you, from 82% up to 94%.
Bookings
Every booking moves through the same timeline — requested, accepted, paid, completed — and the booking page shows exactly where yours is, with a message thread to your sitter right on the page.
- Requesting: pick your pets and a time, then review a fully itemized quote — the base price, the platform fee at your current rate, exactly what your sitter receives, and what you pay.
- Confirming: when your sitter accepts, pay to confirm. The timeline flips to Paid on its own.
- Your pet's instructions:once a booking is accepted, your sitter sees each booked pet's care instructions and medication notes right on the booking page — nothing lives only in chat.
- Cancelling: either you or your sitter can cancel from the booking page — a booking cancelled after payment is refunded in full.
- After the visit:for 48 hours after a booking completes you can report a problem with it, and you can leave a review that appears on the sitter's public profile.
Something wrong with a specific booking? Open it from your bookings and use Report an issue— that attaches the booking's full history.
Payments & refunds
You pay when your sitter accepts, through Stripe. Your sitter is paid out after the booking completes — money never changes hands off-platform.
- Pay by card — or by bank when your sitting starts more than 5 days out and you have a card on file. Bank transfers can bounce days after they seem to go through, so we only offer them when there's time to sort that out before the sit. Same price either way. Bank payments settle in ~4 business days.
- Your payment is held until the sit completes.
- If your bank returns a payment, we'll email you: before the sit, pay again by card from the booking's checkout; after the sit, settle the returned amount from your account. New bookings are paused until a returned payment is settled — and a completed sit never affects your sitter's payout.
- A booking cancelled after payment is refunded in full. If something went wrong with the visit itself, report it from the booking page — general issues within 48 hours of completion, Guarantee claims within 7days of the booking's end.
- For sitters: You're paid after the sit completes — bank payments can take a few business days to clear.
Every quote is itemized before you commit — never a lump sum. Paying on VettedTails is also what puts the VettedTails Guarantee behind your booking: We stand behind every booking paid on VettedTails. If something goes wrong, we'll do our best to make it right — for the pet, the owner, and the sitter. Subject to our Guarantee terms. How the Guarantee works.
Meet & greets
Want to meet a sitter before your first booking? Request a meet & greet from their profile — you pick a time, they accept, and you meet. You'll need a saved payment method to confirm. The terms, exactly as they appear when you confirm:
- $1 no-show fee each — you're only ever charged if you no-show, cancel late, or don't book
- Free to cancel up to 24 hours before
- Book within 14 days and your $1 becomes a $1 booking credit
- Meet & greets aren't covered by VettedTails booking protection or the guarantee — coverage starts with your first paid booking.
If the other side doesn't show, report it from the meet & greet's page — the report window stays open for 48 hours after its scheduled end. The other side is notified and can dispute; disputes go to a human.
Your account
The Account page shows your name, email, and role, and is home to everything account-wide:
- My bookings — every booking with its full timeline.
- My pets— owners add and edit pet profiles here; they're attached to each booking request.
- Sitter dashboard— sitters manage their profile, services & rates, calendar & availability, verification, and payouts.
- Signing in — use your email and password, or sign in with Apple or Google. Apple and Google work on the web and the iOS app; Google on Android too.
- Verifying your email — you can sign up and browse freely, but booking (or accepting a sitting, for sitters) needs a verified email. We send the link when you sign up, and the banner can resend it any time.
- Your data — download a copy of your data or delete your account, right from the Account page.
Locked out, or need to change the email on your account? Email hello@vettedtails.com — a human will reply as soon as available.
Still stuck?
Email hello@vettedtails.com — we read every message. And every booking paid on VettedTails has the Guarantee behind it: if something goes wrong, we'll do our best to make it right. Subject to our Guarantee terms. How the Guarantee works.