Help & support
Docs & FAQ available 24/7/365 — everything about how VettedTails works. Need a person? Head to the Support Center or email hello@vettedtails.com — a human will reply as soon as available.
For pet owners
Why does my fee drop?
Your platform fee is per sitter relationship: 18% on a first booking, 10% after one completed booking together, 6% from the third on. Rebooking the same sitter costs you less every time.
What protection do I get?
Pay on VettedTails and your money is held until your sitter accepts, refunded in full if the booking is cancelled after payment, and itemized so you always see where every cent goes. If something goes wrong, you have 48 hours after the booking completes to report it to us.
How do payments work?
You pay when your sitter accepts, through Stripe. Your sitter is paid out after the booking completes — money never changes hands off-platform.
For sitters
How much do sitters keep?
New clients start at 82%, and your keep grows as they rebook you — up to 94%. On Rover you keep roughly 80%, and your clients pay Rover an ~11% booking fee on top (Rover fees as published, July 2026).
When do I get paid?
Payouts go through Stripe after each booking completes. You connect your payout account once, during onboarding.
What does it cost to join?
Nothing. No signup fee, no subscription — the platform fee comes out of each booking, and it shrinks as clients rebook you.
How it works, step by step
Find a sitter
Search by location and service — results are ordered by distance, with photos, ratings, and starting prices. On the sitter's profile you'll see reviews and your personal rate with them, which drops every time you rebook.
Request a booking
Pick your pets and a time, then review a fully itemized quote: the base price, the platform fee at your current rate, exactly what your sitter receives, and what you pay. Never a lump sum.
Track and message
Every booking has a live timeline from requested to completed, and a message thread with your sitter right on the page.
Pay securely
When your sitter accepts, pay to confirm — your payment is held until then, and the full fee breakdown stays visible. The timeline flips to Paid on its own.
After the visit
For 48 hours after a booking completes, you can report a problem with it — the booking page shows you while that window is open. You can also leave a review that appears on the sitter's public profile.
For sitters
Manage your profile, services, and payouts from the dashboard — and watch your keep grow per client as they rebook you, from 82% up to 94%.
Bookings
Every booking moves through the same timeline — requested, accepted, paid, completed — and the booking page shows exactly where yours is, with a message thread to your sitter right on the page.
- Requesting: pick your pets and a time, then review a fully itemized quote — the base price, the platform fee at your current rate, exactly what your sitter receives, and what you pay.
- Confirming: when your sitter accepts, pay to confirm. The timeline flips to Paid on its own.
- Cancelling: a booking cancelled after payment is refunded in full.
- After the visit:for 48 hours after a booking completes you can report a problem with it, and you can leave a review that appears on the sitter's public profile.
Something wrong with a specific booking? Open it from your bookings and use Report an issue— that attaches the booking's full history.
Payments & refunds
You pay when your sitter accepts, through Stripe. Your sitter is paid out after the booking completes — money never changes hands off-platform.
- Pay by card or bank. Same price either way. Bank payments settle in ~4 business days.
- Your payment is held until the sit completes.
- A booking cancelled after payment is refunded in full. If something went wrong with the visit itself, report it from the booking page within 48 hours of completion.
- For sitters: You're paid after the sit completes — bank payments can take a few business days to clear.
Every quote is itemized before you commit — never a lump sum. Paying on VettedTails is also what gets you booking protection.
Meet & greets
Want to meet a sitter before your first booking? Request a meet & greet from their profile — you pick a time, they accept, and you meet. You'll need a saved payment method to confirm. The terms, exactly as they appear when you confirm:
- $1 no-show fee each — you're only ever charged if you no-show, cancel late, or don't book
- Free to cancel up to 24 hours before
- Book within 14 days and your $1 becomes a $1 booking credit
- Meet & greets aren't covered by VettedTails booking protection or the guarantee — coverage starts with your first paid booking.
Your account
The Account page shows your name, email, and role, and is home to everything account-wide:
- My bookings — every booking with its full timeline.
- My pets— owners add and edit pet profiles here; they're attached to each booking request.
- Sitter dashboard — sitters manage their profile, services, and payouts.
- Your data — download a copy of your data or delete your account, right from the Account page.
Locked out, or need to change the email on your account? Email hello@vettedtails.com — a human will reply as soon as available.
Still stuck?
Email hello@vettedtails.com — we read every message. Bookings paid for on VettedTails also come with booking protection.